Important Phone Numbers

National Sales


Use this number if you have questions regarding program specifics or program enrollment.

Client Support Center


Use this number if you have any merchant-related questions or supply orders. Questions regarding terminals or processing should also be directed to this number. Supply orders can also be faxed to 1-800-395-5333.

8:00 a.m. – 12:00 a.m. Monday – Saturday
12:00 p.m. – 6:00 p.m. Sunday

Credit Analyst


Use this number when you need to speak with a credit analyst regarding:
  • Application reconsiders.
  • Requests for credit line increases.

8:00 a.m. – 12:00 a.m. Monday - Saturday
11:00 a.m. – 9:00 p.m. Sunday

Customer Inquiry Center

1-800-333-1071 (For cardholder use)

If a cardholder would like to contact Synchrony Finance directly to discuss their account status, billing questions, report lost or stolen cards, or request a credit line increase, please direct them to call the number above.

7:30 a.m. – 12:00 a.m. Monday – Friday
9:00 a.m. – 9:00 p.m. Saturday
12:00 p.m. – 5:00 p.m. Sunday

Voice Authorizations


Use this number if your TAP terminal prompts you to call for a sales authorization. 24 hours per day.